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Swaffham councillors express concerns over lack of citizens advice service




Concerns have been raised over a citizens advice service no longer operating in Swaffham.

Residents in the town are having to travel to Dereham to seek advice from Norfolk Citizens Advice (NCA).

During a full town council meeting last week, Independent councillor Judy Anscombe said she became aware of the issue after NCA had applied for a donation from the council.

Residents of Swaffham are now travelling to Dereham in order to use a citizens advice service
Residents of Swaffham are now travelling to Dereham in order to use a citizens advice service

She said: “I have since been advised NCA no longer comes to Swaffham despite the website saying so.

“There is someone who comes for three hours on Thursdays who deals with clients with Universal Credit claims at the Community Centre but there is no involvement in CAB [Citizens Advice Bureau] and clients are being redirected to Dereham.”

NCA also has bases in Lynn and Fakenham in addition to Dereham.

After being told the service has not operated in Swaffham for “quite some time”, town mayor Jill Skinner said: “Oh dear, can we have a note of that please?”

And after Residents4residents councillor Ian Pilcher proposed the council should not support the request for funding, councillors overwhelmingly agreed.

Town clerk Richard Bishop also stated he would write a letter to NCA requesting more information on services available in Swaffham.


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