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Special measures plan for ambulance trust outlined

The ambulance trust serving West Norfolk has been formally put into special measures after it was heavily criticised by inspectors.

The move follows a damning report into the East of England Ambulance Service Trust by the Care Quality Commission last month, which found bosses had not responded properly to allegations of sexual misconduct and other inappropriate behaviour.

A joint statement from NHS England and NHS Improvement, issued this afternoon, said an improvement director would be appointed as part of the reform process.

West Norfolk's ambulance service was deemed inadequate last month.
West Norfolk's ambulance service was deemed inadequate last month.

The plan also includes the launch of a tailored ‘Freedom to Speak Up’ support package, external "buddying" links with fellow ambulance services and board development sessions.

Regional director Ann Radmore said: “While the trust has been working through its many challenges, there are long-standing concerns around culture, leadership and governance.

"It is important that the trust supports its staff to deliver the high-quality care that patients deserve.

“We know that the trust welcomes this decision and shares our commitment to reshape its culture and address quality concerns for the benefit of staff, patients and the wider community.”

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