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Support for click-and-collect and delivery services in West Norfolk during pandemic

West Norfolk Council is supporting non-essential retail outlets which offer pre-ordered click-and-collect, phone order and delivery services.

Covid marshals are out and about offering support and advice to businesses throughout the borough.

The marshalls supplied by Excalibur Security Services have received training and are following the latest guidance to help shops and other businesses with how to trade and stay safe.

Official Covid-19 Marshalls patrolling the streets of King's Lynn Town Centre. Picture: Ian Burt
Official Covid-19 Marshalls patrolling the streets of King's Lynn Town Centre. Picture: Ian Burt

A poster has been designed to go in premises windows to give details of how customers can still order goods via a phone number or website. Marshalls are handing these posters out or they can also be downloaded from the Covid-19 business toolkits on the council’s website.

An example of a business adapting is Debs Florist, Gaywood, run by Ellie and Loretta Cooper, who are operating a contactless delivery and collection service.

Customers are being given a time slot on their selected date for collection and their order is then placed on a stand outside ready for the collection.

Debs Florist in Gaywood owned by Ellie and Loretta Cooper (43105909)
Debs Florist in Gaywood owned by Ellie and Loretta Cooper (43105909)

As well as adapting their own business they are also working alongside and supporting other local businesses through a networking group.

They have been sharing ideas and cross promoting each other on social media and Debs Florist has begun stocking hand made chocolates from another local business, Harrison Chocolatiers and are also working closely with Balloon World Online.

Ellie Cooper, Debs Florist owner said "The run up to Christmas is a really importantand special time for us. As someone who absolutely loves Christmas I am keen to make this year special, albeit in different ways.

"We are adapting all the time and have launched our first DIY wreath making kits for people to enjoy in the comfort or their own home as it looks like we may not be able to hold our usual workshops.

"We are forever grateful to our customers for continuing to support us throughout this difficult year and also thankful for our wonderful team we have working here - they have remained flexible and patient while we come to terms with all the changes."

Ask Lily is providing a directory of businesses open and operating, all be it in a different way. If you would like to add your business, email asklily@west-norfolk.gov.uk. To look up the directory and see which local businesses are operating visit the asklily.org.uk website.

Councillor Stuart Dark MBE, cabinet member for environmental services and public protection said: “I am delighted to see the council is working closely with the business community during this important time.

"It is of course a challenging time for many independent retailers and we want to offer our support and ensure everyone is safe and following Government guidance.

"I would urge everyone to support local businesses and use the click and collect and delivery services on offer. By supporting local businesses now we can help to ensure these businesses survive to flourish once restrictions are lifted".

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