Swaffham care home rated in top 20 for east of England by independent national reviewer
A Swaffham nursing home has been celebrating being recently named as one of the top 20 of its kind within the east of England.
Meadow House on Norwich Road emerged from over 1,750 homes listed in the region by independent review site carehome.co.uk.
It comes after the Healthcare Homes Group site had been rated as ‘Outstanding’ by the Care Quality Commission (CQC) in 2016, and again last year following an inspection in February 2019.
The review site currently rates the home as 9.9 out of 10 based on reviews submitted.
And one submitted comment on the site by a relative describing the care received by her son, states: "This care home is exceptional on every level. The staff….go above and beyond what they need to do.
"They are caring, compassionate and loving. My son adores them all. I visit at all different times without notice and have never found fault with anything.”
Home manager Joanna Jankowska said: “We are absolutely thrilled to have been named in this listing, which we see as a real reflection of the quality of our care, as it is based on independent feedback.
“I often speak of ‘the Meadow House family’, which has enabled us to create such a positive, person-centred home.
"We see Meadow House as belonging to our residents, it is their home, and my team are passionate about ensuring they feel this way.It is our privilege to provide their care, and we do all we can to keep them happy and well.
“I’d like to thank everyone who has submitted such positive feedback, which means the world to everyone here at Meadow House.”
Meadow House was also recently successful in the Norfolk Care Awards, at which it won the ‘Team Award - Together Everyone Achieved More’ category at an awards dinner in Sprowston.
Operator Healthcare Homes released an updated statement last Tuesday regarding the coronavirus situation at Meadow House.
It asked visitors, including family members, not to visit the home until further notice.
The statement added: "Please be reassured that daily life in our care homes will remain as sociable as possible.Essential visits such as those from medical specialists will continue.
"We ask for your support at this time and adhere to the measures in place in order for us to take the very best care of your loved ones."
On the top 20 listing, operations director Anthony Beorby said: "The carehome.co.uk website has been likened to the ‘TripAdvisor’ for our industry and as such includes honest, independent accounts of the quality of care we are providing.
"We are therefore delighted to have one of our homes highlighted in the Top 20 yet again, and also for our recognition in the care group category.
“The Meadow House team has continued to lead the way in specialist care, rightly earning its ‘outstanding’ title for the unwavering attention to detail when it comes to the wellbeing of residents.
"I would like to thank every member of the team on behalf of the wider Healthcare Homes Group and everyone it supports.”
More by this authorBen Hardy