An elderly couple have been left trapped in their own home after the appearance of a massive sinkhole in their driveway.
Tony Shillito and his ill wife Marjorie, from Runcton Holme, have both been unable to make urgent medical appointments since the hole appeared yesterday.
Despite visits from Anglian Water and West Norfolk council officials, Mr Shillito has been told that the hole, which is the size of a single bed and about six foot deep, is the responsibility of his insurance company.
Mr Shillito, 75, said: “I’ve been in touch with my insurance company Allianz and they’ve told me that they can’t doing anything about the hole until next week once loss adjusters have been out.
“It’s smack in the middle of my drive and my wife, who has a heart condition and who has also had two hip replacements, has already been unable to make one urgent medical appointment.
“It doesn’t worry me when the hole is fixed, all I want is a metal plate put over the hole just so I can at least get out of my driveway.
“I spent all day on the phone to my insurance company yesterday but all you gets is people behind computers who don’t want to talk to you to get things sorted.”
Although he has been left frustrated by the hole, Mr Shillito praised the actions of Anglian Water and West Norfolk Council officials.
“I can’t praise them enough. They were so much more helpful than my insurance company,” said Mr Shillito.
“They tested everything and were ever so helpful and I will be writing to management level to tell them that.
“Anglian Water even put a corden around the hole in my driveway to prevent anyone from falling into it.”
David Watkins, property claims manager at Allianz, said: “We are very sorry to hear about the hole that has appeared on Mr Shillito’s drive.
“He contacted us yesterday (Wednesday) to make us aware of the claim and we have arranged for a loss adjuster to visit the property tomorrow (Friday).
“Once we have their report we’ll be able to update Mr Shillito on his next steps.”