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Extra Hands training manager marks ten years and highlights importance of learning new skills



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A training manager at an award-winning West Norfolk home care company celebrating his ten year anniversary with the firm has said learning new skills has never been more important than in the current climate.

Justin Mayes trains staff at the offices of Extra Hands at Heacham and Horsham St Faith, near Norwich, but hasn’t been able to celebrate his milestone with colleagues due to the coronavirus outbreak.

He said recently he has had to change the training completely and deliver it via a virtual platform because of the COVID-19 outbreak. "New skills had to be learned and adapted and I think there might be more use of virtual training over the next ten years,” he said.

Justin Mayes, training manager for Extra Hands (33772201)
Justin Mayes, training manager for Extra Hands (33772201)

He started his caring career aged 18 at Little Plumstead Hospital, near Norwich, where he was working with people with profound and multiple learning disabilities. Justin has also worked within the field of mental health and drug/alcohol dependency.

In 2010 he joined Extra Hands as a carer and moved onto the training side of the company in 2015 when he was ready for a new challenge.

“Training was something I felt I had the experience to do, but it was very different from anything I had done previously. It is all about continuous development and the care sector needs to be honest about any issues so we can see what needs improvement and the best way of implementing and monitoring change,” he said.

Director of care Jo Tier said: “Justin’s commitment to providing our carers with the knowledge and skills required for providing quality care is outstanding. He consistently looks for ways to improve the delivery of the training by having actual examples of the procedures that carers need to carry out such as medication administration and infection control practices.

“Feedback from the training that he delivers is always positive, many carers comment on the fun and enjoyable delivery of training which helped them understand the role and the practices.

"Justin is a valuable part of the Extra Hands team, his commitment to supporting carers in providing high quality care is exceptional. I myself am proud of his progression with Extra Hands and he is an absolute pleasure to work with.

Justin said: “Sometimes the only way to find out if you have what it takes to be a carer, is to be a carer. Occasionally people realise it is not the role for them, but often they surprise themselves and go on to be excellent carers.”



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