Some drivers who were brought in to cover a firm’s West Norfolk bus routes did not know where they were going, bosses have admitted.
A council committee was this week told that the crisis within Stagecoach’s operations had been caused by staff being recruited by a rival firm.
During the Lynn area consultative committee’s meeting on Monday, vice-chairman Andy Tyler said residents had raised concerns with him about drivers being unsure of the routes they should be taking.
Managing director Andy Campbell said the issue had arisen “some months ago”, when drivers were brought in from other areas covered by the company at short notice.
But he added: “I don’t think thats the case now and hasn’t been for some time.”
Mr Campbell said Stagecoach, which moved into the West Norfolk market when it bought Norfolk Green in late 2013, was now operating 99.5 per cent of the total mileage in its network.
Although concerns have previously been raised about services not running, he said: “Cancelling services is a pretty rare event now.”
He also stressed that refunds were available if ticketholders were not able to complete a journey through no fault of their own.
But Mr Tyler said: “I really urge the company to look closely at the services between the estates and King’s Lynn.