Chief executive of Norfolk Hospice, Tapping House, says 'values should be believed in'
We’re all familiar with the concept of defining the values that characterise our businesses. But how many of us really mean what we say? How often do we imbue those values with total commitment?
Lyndsay Carter is chief executive of The Norfolk Hospice, Tapping House, and her views and values are of real interest. Key among them are ‘to provide service sufficient to the need’ and to ‘always treat people as you would want to be treated yourself’.
Bear in mind that The Norfolk Hospice is a non-profit making organisation. Therefore every penny it raises from events, donations and sponsorships has to be put directly to work; every single penny has to perform, making the organisation do better. And the challenges are very real. “Thirty-three per cent of patients waiting to come here, die before they get to us, because not enough beds are commissioned,” says Lyndsay.
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