West Lynn children’s home ‘outstanding’

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A West Lynn children’s home is celebrating its fifth successive outstanding Ofsted judgment, with inspectors praising the care it offers.

Marshfields short-break unit, run by Norfolk County Council, provides support to children with learning and physical disabilities and sensory impairments – offering breaks and activities to them and their families.

The home has been rated outstanding in each of its previous four annual inspections, but the most recent one was under new regulations, which set out nine standards that homes have to meet including quality of care and children’s views, wishes and feelings.

Marshfields was rated outstanding in every area, with inspectors highlighting the commitment of staff and the excellent progress of children.

Inspectors said staff worked meticulously to understand the individual needs of the children and develop close working relationships that are genuinely caring.

They noted that children have continued to make excellent progress and the staff support them in their education;

Each child had a high quality assessment of need and there is a committed group of staff. They strove in every way possible to meet the specific and special needs of each of the children.

The registered manager oversaw the home in a skilful and innovative way and observation from the staff group as a whole and the work with wider multi-agency partners ensured that the children were safely cared for.

Parents reported that they were extremely happy with the service provided, in particular, the relationships that the looked-after children have with the staff.

Claire Pooley, assistant manager, said: “We are very proud of the service we give and it is so nice to have Ofsted recognise all the work we doand the commitment of the whole staff team.”

Alexandra Kemp, county councillor for the area, said: “The dedication of the staff here is second to none. children’s services departments around the country can learn a lot from the good practice in Marshfields.

“Marshfields runs a tailor-made training programme for staff, and produces health education plans for children in-house, which has speeded up access to healthcare for children.

“For families with disabled children, who face so many challenges, Marshfields is a lifeline.”