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RLS Computer Services Ltd, of Clenchwarton, backs Norfolk Trusted Trader scheme

A West Norfolk IT company has spoken of the benefits of belonging to a countywide vetting scheme which helps protect customers from rogue traders.

Norfolk County Council Trading Standards is expanding its Norfolk Trusted Trader scheme, which has just received a £168,898 grant to help the scheme go from strength to strength. One of its aims is to increase membership in Lynn and North Norfolk.

RLS Computer Services Ltd, based in Clenchwarton, was the first IT company to join the scheme set up just over ten years ago. The business provides IT support and supplies equipment to customers in their own homes as well as other settings, including schools, care homes and commercial premises.

The team from RLS Computer Services Ltd which recommends the Trusted Trader scheme (43158356)
The team from RLS Computer Services Ltd which recommends the Trusted Trader scheme (43158356)

Rob Lucas, company director, recalls what led him to join the Norfolk Trusted Trader scheme. He said: “An elderly lady had called us out but when I arrived at her house, she had forgotten the call and became extremely anxious and scared to see a stranger at her door. Fortunately, a neighbour was able to contact the family who helped to resolve the situation.”

For Rob, this upsetting incident highlighted the need for businesses to have valid proof that they are who they say they are.

He said: “Being a member of Norfolk Trusted Trader has benefited our business. To join the scheme, we went through a strict vetting and validation process, which we were very happy and willing to undertake.

"Knowing a company has been thoroughly checked is reassuring and gives customers peace of mind. We display our Norfolk Trusted Trader membership wherever we can, on our website, social media, printed literature and adverts.”

The £168,898 grant has been awarded by the Norfolk Strategic Fund in recognition of projects that support the county’s economic recovery during and after Covid-19.

Councillor Margaret Dewsbury, NCC cabinet member for communities and partnerships said: “The Norfolk Trusted Trader supports Norfolk businesses and helps to increase residents' confidence by giving them access to carefully vetted local companies and protecting them from rogue traders and doorstep crime.

“The Covid-19 pandemic has meant that many of our local businesses have had periods when they have been unable to trade, and some face an uncertain future. Norfolk County Council is committed to ensuring Norfolk has a strong economy and this grant will enable us to support local businesses with a range of new initiatives as they recover from the impact of Covid-19.

“We will be recruiting new members and widening Norfolk Trusted Trader’s reach across the county, especially in areas with lower member numbers and under-represented trade sectors, such as Great Yarmouth, Lynn and North Norfolk. I would encourage any residents who use a quality local business to suggest they consider joining the scheme.”

The new initiatives planned for members include additional advice, training and skills development to support and develop their business. This will include quarterly webinars covering topics to aid business recovery, greener business working and customer feedback.

The scheme is also developing a member panel to build member led improvement of the scheme and all Norfolk Trusted Traders members will be receiving additional advice to ensure they are using Covid-19 secure working practices and have appropriate risk assessments in place.

The funding has enabled Trading Standards to kick start the recruitment drive with a special offer for existing members and new members.

Existing members have been given a six-month free additional membership to support them during Covid-19 which has been added to their current term. Whilst the first 300 new members to successfully pass the application process will receive a 50 per cent discount on their first-year membership fees.

To find a Trusted Trader or to join the scheme visit www.norfolk.gov.uk/trustedtrader

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