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West Norfolk season ticket holders invited to claim rail compensation

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Launch of new trains and opening of new Cambridge North Station. (3008948)
Launch of new trains and opening of new Cambridge North Station. (3008948)

A new website has been set up for rail passengers in West Norfolk to claim compensation following delays caused by timetable changes earlier this year.

Govia Thameslink (GTR), the parent company of this area's main operator Great Northern, insists services have "turned a corner" following the imposition of an interim schedule in July.

It also claims it has already contacted tens of thousands of passengers across its networks to advise them of the rebates available to them.

Now, the company has launched a website for season ticket holders whose postal or email addresses are not recorded on its records to make a claim.

To qualify, passengers will need to have held a valid season ticket between May 20 and July 28. Compensation will be paid on a ratio of one free week for each four weeks of travel.

Claims should be submitted by November 30, at which point the system will be opened up to deal with applications from other regular passengers who do not have season tickets.

GTR says more than 80 per cent of trains on its Great Northern and Thameslink routes are now running to time and around 200 extra services are now running.

Chief executive Patrick Verwer said: "We would urge affected season ticket holders who haven’t already heard from us to claim through our compensation website.

“We have turned a corner in terms of performance and services are now more punctual.”

Last week, GTR was criticised in an official report into what went wrong when timetable changes were introduced in May.

The inquiry by the Office for Rail and Road said the company had downplayed the scale of the crisis to other stakeholders ahead of the switch.

It also concluded that passengers had not been given adequate information to plan journeys during the disruption.

GTR bosses said they would look at the findings to "consider how we can make improvements for passengers."

To submit a claim, visit https://railcompensation.thameslinkrailway.com.

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