As some of your readers know, I used to work on the railway until I retired.
I was first employed as a guard and on my training course, I was regularly reminded that buying a ticket for any train journey, never guarantees you a seat, unless reserved first, but to take you from A to B, by any means appropriate, be it a bus, car or even a helicopter should the need arise. These can be seen in the Conditions of Travel, available at most booking offices. Now I learn the Lynn line is to be provided with some younger trains later this year, with a few less seats, but why do some passengers not face facts and realise that we all travel by choice, we are not ordered to do so, so why complain because they are catering for the disabled a bit more, and leaving a few seats less for others?
If these same people got on a bus with no free seats, would these same people complain to the driver, or demand another was made available?
A lot of passengers complain when trains are delayed, so while on the railway, I carried out my own personal study as to why there were so many delays, and strangely noted that most delays were caused by passengers not making up their mind which door to get in. On one particular journey I did regularly, there was one passenger who would walk the length of the train, supposedly looking for a mate, before boarding. One time we had already been held up so when he tried it again, with me being in control of the doors closing, I closed them as he made his way back again looking for this mate, leaving him with a wait of an hour for the next train. When this passenger saw me again the next time, he got straight on, and when I went to check his ticket, he swore, so I reminded him trains are expected to run to time, not to wait for one passenger making their mind up where they are going to board. Afterwards he boarded and walked through the train in search of this ‘mate’ and yet he always remained alone until he got off.
Brian Bayliss, Wimbotsham