Letters: Jacqueline Sisson, June 12, 2015

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I have just come home from the Queen Elizabeth Hospital, King’s Lynn after a three-day emergency experience which needs to be reported and applauded. Last Tuesday I was, on my GP’s advice, quickly admitted to A&E with acute symptoms, and alarming side-effects, of a urinary tract infection.

The A&E system was quick and included an extremely thorough examination and assessment by a young A&E lady doctor (a second generation Nigerian).

Blood and urine tests, an ECG and X-ray, quickly followed and I was escorted to Terrington Ward, where IV antibiotic treatment quickly began once an accurate diagnosis was made. For three days I was cared for and monitored in the most professional way, and particularly advised by another young doctor on the ward (this time a male second generation Malaysian) in whom I quickly became confident. The whole team on the ward – nurses of all grades, assistants of all kinds – gave me all the personal care I could wish for.

I took none of this for granted and would like real recognition to be given to what was done for me so well. I hate being in hospital, but when one hears bad stories it is essential to give QEH a big “thumbs up”. I want to thank everyone concerned, and trust the hospital will get the improved assessment it deserves after inspections by the Care Quality Commission.

Mrs Jacqueline Sisson